Return Policy

At Vrizeloniachapax, your satisfaction is our top priority. We stand behind the quality of our organizing services and products. This Return Policy outlines the terms and conditions for service cancellations, refunds, and product returns. Please read this policy carefully before booking our services or purchasing products.

Service Satisfaction Commitment

We are committed to delivering exceptional home organizing services that meet your expectations. If you are not satisfied with any aspect of our service, please let us know so we can address your concerns.

Our satisfaction commitment includes:

• A follow-up consultation within 7 days of service completion at no additional charge
• Complimentary adjustments to organizing systems within 14 days if they are not working for your lifestyle
• Open communication throughout the project to ensure your needs are being met
• Professional and courteous service from all team members

Cancellation Policy

We understand that schedules change and unexpected situations arise. Our cancellation policy is designed to be fair while allowing us to serve all our clients effectively.

Advanced Cancellations

Cancellations made with adequate notice allow us to offer the time slot to other clients:

• Cancellations made 72 hours or more before the scheduled service: Full refund of any deposit paid
• Cancellations made 48-72 hours before the scheduled service: 75% refund of deposit
• Cancellations made 24-48 hours before the scheduled service: 50% refund of deposit

Late Cancellations and No-Shows

Last-minute cancellations significantly impact our ability to serve other clients:

• Cancellations made less than 24 hours before the scheduled service: No refund of deposit
• Failure to provide access for scheduled service without notice: No refund, and full service fee may be charged

Emergency Situations

We understand that genuine emergencies occur. In cases of documented emergencies such as sudden illness, family emergency, or natural disaster, please contact us as soon as possible. We will work with you to reschedule your service or provide a refund on a case-by-case basis.

Rescheduling Policy

We are happy to reschedule your appointment when circumstances require. To ensure availability and smooth scheduling:

• First reschedule request: No fee if made 48 hours or more in advance
• Multiple reschedule requests: May require a new deposit or scheduling during available time slots
• Same-day reschedule requests: Subject to availability and may incur a rescheduling fee

Product Return Policy

For organizing products purchased through our service or recommendations, the following return policy applies:

Eligible Returns

Products may be returned under the following conditions:

• Items must be returned within 30 days of purchase
• Products must be unused and in original packaging
• Original receipt or proof of purchase is required
• Items must not be damaged, altered, or personalized

Non-Returnable Items

Certain items cannot be returned due to health, safety, or customization reasons:

• Custom-made or personalized organizing solutions
• Items that have been installed or assembled
• Products sold as final sale or clearance
• Gift cards and consultation packages
• Products purchased on behalf of clients from third-party retailers

Return Process

To initiate a product return, please follow these steps:

• Contact us via phone or email to request a return authorization
• Provide your order information and reason for return
• Package items securely in original packaging if possible
• Ship items to the address provided or arrange for pickup during your next service

Refund Processing

Once we receive and inspect your returned item or process your service cancellation, we will notify you of the approval or rejection of your refund.

Refund Methods

• Credit card payments: Refund to original payment method within 5-10 business days
• Check payments: Refund check mailed within 10-14 business days
• Cash payments: Cash refund or check, at our discretion

Partial Refunds

In some situations, only partial refunds may be granted:

• Products returned after 30 days but within 60 days
• Items not in original condition or missing components
• Services partially completed before cancellation

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of receipt. We will arrange for replacement or refund at no additional cost to you. Please retain the original packaging for inspection purposes. Documentation such as photographs of the damage may be requested.

Service Quality Concerns

If you have concerns about the quality of our organizing services, we want to hear from you. Please contact us within 7 days of service completion to discuss your concerns. We will work with you to find a resolution, which may include:

• Additional organizing time at no cost
• Modifications to organizing systems
• Partial refund for unsatisfactory portions of service
• Credit toward future services

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically. Any return or refund request will be processed according to the policy in effect at the time of your original purchase or service booking.

Contact Us

If you have questions about our Return Policy or need to request a return or refund, please contact us:

• Address: 2017 Belmont Blvd, Nashville, TN 37212
• Phone: (615) 618-2458
• Email: reachus@vrizeloniachapax.world

We are committed to resolving any concerns promptly and fairly.